Terms & Conditions
These Terms and Conditions govern access to and use of the services offered by Venice Bag Transfer, owned by Fabrizio Paolo Pio Stravolo (hereinafter the “Provider”), as well as the use of the website and related communication channels.
Use of the services implies the user’s full acceptance of these Terms and Conditions.
SCOPE OF THE SERVICE
The Provider offers luggage transport, luggage storage and safekeeping, guest assistance, check-in and check-out management, key delivery and pickup, as well as operational support for hosts and property managers.
Services may be requested via the website, direct contact, or communication platforms such as WhatsApp.
BOOKING PROCEDURE
Services are booked through direct communication with the Provider via the specified channels (website, email, or WhatsApp).
The booking is considered confirmed only upon explicit confirmation by the Provider.
The Customer is required to provide accurate, complete, and up-to-date information necessary for the provision of the service, including addresses, times, and operational details regarding the pickup and drop-off of luggage or keys.
SERVICE PERFORMANCE
The Supplier agrees to perform the services with professional diligence, in accordance with the agreements made with the Customer at the time of booking.
Pickup and delivery times are approximate and may vary due to traffic, logistical conditions, unforeseen events, or force majeure.
The Customer acknowledges that any delays not attributable to willful misconduct or gross negligence on the part of the Provider shall not give rise to claims for compensation.
LIABILITY
The Provider undertakes to handle the luggage and items entrusted to it with the utmost care and attention. However, the Customer is responsible for the contents of their own luggage.
The Provider is not liable for any damage, loss, or misplacement resulting from incorrect information provided by the Customer, unforeseeable events, or causes not directly attributable to its organization.
Under no circumstances will the Provider be liable for valuables that have not been declared or adequately reported by the Customer.
PRICES AND PAYMENTS
Service prices are communicated to the Customer at the time of the request and may vary based on various factors, including the type of service, number of bags, distance, requested times, and any surcharges for evening or holiday services.
Payment is made according to the terms agreed upon by the parties at the time of booking. Failure to pay may result in the suspension or non-provision of the service.
RIGHT TO REFUSE SERVICE
The Provider reserves the right to refuse or suspend the provision of the service if conditions exist that prevent its proper performance or in the event of inappropriate behavior on the part of the Customer.
CANCELLATIONS AND CHANGES
Any cancellations or changes to the reservation must be communicated well in advance.
Specific terms may vary depending on the type of service and will be communicated at the time of booking.
USE OF DIGITAL CHANNELS
The Customer may communicate with the Provider via the website, email, and instant messaging services such as WhatsApp.
The Customer agrees that these channels may also be used for operational communications and service-related confirmations.
PROCESSING OF PERSONAL DATA
Personal data is processed in compliance with applicable privacy laws and regulations and in accordance with the Privacy Policy available on the website.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by Italian law. Any dispute regarding the interpretation, enforcement, or validity of these Terms and Conditions shall be subject to the jurisdiction of the court of the consumer’s place of residence or domicile, if applicable, or the court with territorial jurisdiction under applicable law.
CHANGES TO THE TERMS
The Supplier reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on the website and will take effect as of the date of publication.